Responsibilities:
- Manage large amount of incoming & outcoming calls
- Generates Sales Lead
- Provide accurate, valid & complete information by using the right method/ tools
- Meet personal/ customer service team sales targets & call handling quotas
- Handle complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution
- Keep Records of customer interactions
- Follow communication procedures, guidelines & policies
- Take the extra mile to engage customers
Skills:
- Excellent communication & presentation skills
- Ability to multi-task, priorities, and manage time effectively
- Track Record of over- achieving quota
- Strong phone contact handling skills & active listening
- Familiarity with CRM systems & practices
- Customer Orientation & ability to adapt/ respond to different types characters
- Age limit 40